Shipping: All WEB site, special, or custom orders:

We gladly ship to the continental United States for free.

Shipping of Returns/Exchanges

Please check measurements before ordering!

Returns for exchange

1)      Buyer pays shipping both ways: for return of bag purchased and for the replacement bag.

2)      Inform Laurie that return has shipped

3)      Bag needs to be unused with tag attached as it was sent and returned within 14 days of delivery.

4)      We need to view the bag and accept it before there can be an exchange.

5)      No refunds/ exchanges only

Issues With The Bag

If there is an issue with the bag, PLEASE contact Laurie@ravensravine.com for discussion and resolution